Operating expenses total

Objective < 118.2

111.1

EUR million

IT faults

Objective 0

1

Major fault (business interruption of more than 1 hour)

Carbon footprint of own operations

Objective < 43

33

kg/tCO2/EUR 1,000

Job satisfaction index

Objective > 72.90

74.30

Personnel, full-time equivalents

Objective < 397.0

386.1

Public trust in the Bank of Finland

Objective > 75%

87%

Proportion of public survey respondents trusting the Bank of Finland

Engagement rate for social media posts

Objective > 3%

3.3%

Bank of Finland’s media coverage

Objective > 4

4.3

Media index

Customer satisfaction with the Bank of Finland Museum

Objective > 75%

77%

Proportion of satisfied customers in customer survey

Satisfaction with cash supply

Objective > 75%

100%

Proportion satisfied in stakeholder survey

Satisfaction with TARGET services and collateral management

Objective > 4

4.5

Average of stakeholder survey responses

Carbon intensity of equity investment compared to 2021

Objective –50%

–51%

Standard of scholarly research

Objective 32

26

Quality-weighted index of peer-reviewed articles